How We Work
Knowledge Continuity Consultants (KCC) has developed a methodological approach to achieve Knowledge Continuity and to transfer critical knowledge from a departing employee to a successor (and makes relevant knowledge useable across an organization if applicable). KCC has developed Knowledge Preservation and Learning (KP&L) Methods™ and its companion Knowledge Continuity Book™. Our approach uses qualitative elicitation interviews and features facilitation by trained Capture Specialists.
In July 2010, one of our Army clients received the Army (CIO/G-6) Knowledge Management (KM) Award in the “People” category for its “Knowledge Harvesting” Program. The “Knowledge Harvesting” program implemented by our client is based in our proprietary methods with onsite support from our knowledge preservation experts.
The KCC Methodology
KCC believes that our methodological approach represents the ideal knowledge preservation engagement scenario. This approach ensures that the critical knowledge to be preserved is identified by the client and that all collection activities are tailored specifically for the supported client’s needs. This reduces risk and increases the likelihood of program success. Our experience with knowledge preservation engagements also positions us to modify our approach when required to leverage lessons learned, existing templates and knowledge preservation best practices to fast track solutions when required. This is often done to provide a Proof of Concept product (2-3 KCB™ for client review and evaluation) prior to committing to a full scale knowledge preservation engagement. Our approach includes:
TEST DRIVE THE KNOWLEDGE CONTINUITY BOOK (KCB™)
KCC offers its clients the opportunity to test drive the KCB™ through the implementation of a Proof of Concept. The KCB™ Proof of Concept generally involves the knowledge capture of 3-7 Subject Matter Experts (SMEs) over approximately 8 to 12 weeks. KCC would place two highly experienced Knowledge Preservation Specialists on the client’s site and conduct direct elicitations with its designated SMEs. KCC would establish a KCB™ management site within the client’s environment, where the completed KCBs™ would reside. To facilitate the knowledge capture, KCC would use its four existing critical knowledge templates (Technical, Support, Management, Executive). The completed KCBs™ would be accessible to anyone the client designates. At the end of the knowledge capture, the client would have the completed KCBs™ packed with critical knowledge from the SME and a KCC assessment recommending the way ahead.
Our approach ensures that you will never lose the critical knowledge that makes your organization successful.
Got knowledge? We can help you keep it!
Schedule a Demo
Seeing is believing. Let us set up a 30 minute online demo to walk you through a Knowledge Continuity Book (KCB™).Schedule >