Case Studies

US Army National Ground Intelligence Center (NGIC), Charlottesville, Virginia

The NGIC identified the loss of retiring intelligence analysts as a significant risk to mission accomplishment. The NGIC requirements were twofold:

• Capture critical tacit knowledge from departing senior intelligence analysts.
• Stimulate knowledge reuse by new and even existing employees, leaders and teams.

In response to the NGIC requirements, Knowledge Continuity Books (KCB)™ and associated Knowledge Preservation and Learning (KP&L) Methods™ were piloted at NGIC in 2006. To date, ~100 KCBs™ have been developed. The results have been so successful that the NGIC has declared KCB™ capabilities as an integral component of its Human Capital plan and the KCB™ is now a Service Catalog Item that can be requested by any supervisor NGIC-wide when staff rotates or departs!

Communications-Electronics Research, Development and Engineering Center (CERDEC), Fort Monmouth, New Jersey

The CERDEC faced the potential loss of institutional knowledge from as many as 1,600 Government Employees from scheduled retirements in GFY 2010-11 and from attrition due to a Base Realignment and Closure (BRAC) mandated transition to Aberdeen Proving Ground in Maryland. CERDEC
Requirements were to:

• Preserve institutional knowledge from critical staff members and positions.
• Transfer preserved knowledge to new employees accelerating their job related learning and orientation.

CERDEC selected KCC to leverage their Knowledge Continuity Book (KCB)™ and associated Knowledge Preservation and Learning (KP&L)™ Methods to capture, retain and transfer critical knowledge that would otherwise be lost due to attrition.

In support of CERDEC, KCC has evolved the KP&L™ method to capture knowledge based on roles (examples include management and operations employees) and team knowledge (capturing team skills, abilities, motivations, and team member dispositions).

In July 2010, the CERDEC effort received the Army (CIO/G-6) Knowledge Management (KM) Award in the “People” category for its “Knowledge Harvesting” Program. The Army KM Award Program recognizes outstanding individuals, groups or organizational efforts that have implemented some or all of the 12 AKM Principles. The CERDEC “Knowledge Harvesting” program is based in KCC’s KCB™ and KP&L™ methods with onsite support
from KCC experts.